Shipping policy

Shipping Policy

Last Updated: October 8, 2026

Welcome to XAROMA. This policy explains how we process, ship, and deliver your orders within the United States.

  1. Processing Time

Orders are processed and packed the same business day, Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays are processed the next business day.

  1. Shipping Carrier

All orders ship via the United States Postal Service (USPS). Because our fragrances contain alcohol, a flammable ingredient, they are classified as hazardous material and must travel by ground transportation. USPS Ground Advantage is our standard service for this reason.

  1. Shipping Methods and Delivery Times

Standard Shipping (USPS Ground Advantage): 5 to 7 business days. Free on orders over $75. Orders under $75 ship for a flat $8.00.

Priority Mail: 1 to 3 business days. Rates start at approximately $11.00.

Priority Mail Express: Overnight to 2 business days, guaranteed by USPS. Rates start at approximately $35.90.

Delivery times are estimates, not guarantees, except where USPS itself guarantees the service.

  1. Tracking

You will receive a confirmation email with your USPS tracking number as soon as your order ships.

  1. Shipping Restrictions

We currently ship to addresses within the United States only, including PO boxes and APO, FPO, and DPO military addresses. Please note that delivery to Alaska, Hawaii, and US territories may take longer than the standard timeframe.

  1. Address Accuracy

Please enter your shipping address correctly at checkout. We are not responsible for packages sent to an incorrect address provided by the customer. Contact us immediately if you notice an error so we can try to correct it before your order ships.

  1. Delays

If we cannot ship your order within the stated timeframe, we will notify you and give you the option to cancel for a full refund, in line with the FTC Mail Order Rule.

  1. Lost or Damaged Packages

If your package is lost in transit or arrives damaged, contact us at info@xaroma.store within 14 days of the expected delivery date so we can file a claim and make it right.

Contact Us XAROMA,                                                                                  https://xaroma.store                                                                                    info@xaroma.store