Refund policy

Return and Refund Policy

 

Last Updated: September 26, 2026

Thank you for shopping at XAROMA. We take pride in the quality and craftsmanship of our luxury fragrances. Because our products are personal care and beauty items, we maintain strict health and safety standards. Please read our return and refund guidelines carefully before making a purchase.

1. Final Sale and Hygiene Policy

Due to federal health regulations and hygiene standards governing cosmetics and fragrances, we do not accept returns, exchanges, or issue refunds on any opened, tested, or used perfumes or beauty products. Once a fragrance bottle or beauty item has been unsealed, opened, or used, it is considered final sale and cannot be returned to our inventory.

2. Unopened and Unused Items

We accept return requests for unopened items only under the following conditions:

●      Items must be in their original brand new condition, completely unsealed, wrapped in original packaging, and with all protective seals intact.

●      You must contact us to request a return within 14 days of receiving your order.

●      Customers are responsible for all return shipping costs, and original shipping fees are nonrefundable.

3. Damaged or Defective Items

We carefully inspect every package before it leaves our facility. However, if your order arrives damaged, defective, or incorrect, we will make it right immediately.

●      You must contact us within 48 hours of delivery at info@xaroma.store.

●      Please include your order number, a clear description of the issue, and photographs showing the damaged or defective product.

●      Upon verification, we will send a brand new replacement or issue a full refund at our discretion without requiring you to ship hazardous fragrance liquids back.

4. Order Cancellations

Orders can only be canceled before they have been processed and fulfilled by our warehouse. If you wish to cancel an order, please email us immediately at info@xaroma.store. If your order has already been dispatched, it cannot be canceled and falls under our standard final sale policy.

5. Contact Us

If you have any questions regarding our return and refund guidelines, please reach out to us:

●        Brand Name: XAROMA

●       Website: xaroma.store

●       Email: info@xaroma.store